Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour reply guarantee with all of our Linux web hosting packages packages, which means that every single help question you submit is going to be answered to in only 1 hour maximum. Our support crew members are trained to swiftly handle any case and to present you with prompt information on any difficulty that you might have.
A Top–quality Support Service
Our technical support service is offered by a group of competent techs which are able to reply to your questions as soon as possible. You can easily speak to the tech support staff by starting a tech support ticket from your Web Control Panel or by submitting us an email message. On business days, you can also contact us on the phone or make use of the online chatting solution.
An Intuitive Help Section
KR Digital Concept IT Solutions’s Control Panel has a wide–ranging know–how base that is built into all sections. In each area, you will find a Help button that will load for you a group of step–by–step guides on how to work with a particular option or carry out a specific action. Also, we have generated mini seminar video clips so as to get a better idea of the Control Panel’s interface.