Support and Help Channels
A 1–hour Ticket Answer Guarantee
Our client support staff is working day–and–night to attend to each of your help tickets. Every single ticket you send out to us is going to be resolved within no more than 60 minutes. If your problem calls for help from an admin, we will address the ticket to the person on shift and will let you know that the problem is being taken care of.
Top–class Tech Help Service
We deliver 24/7 client help by using a lightning fast ticket solution integrated into your Control Panel. You’ll be able to write to us whenever you want about any of the programs that come installed in advance on your virtual server, including the selected OS, the server administration panel and our custom designed Web Control Panel.
An Informative Help Section
Each section of the Web Control Panel that is provided at zero cost with your VPS offers you a built–in articles base. You will see an assortment of descriptive how–to content articles and an array of step by step video classes that demonstrate all the necessary web site maintenance tasks. You can gain access to them by clicking the Help or Video keys in the right side of each Control Panel section.