Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every single support request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your support ticket or email requires further assistance from an administrator, we’ll forward it and leave a comment to inform you that your matter is being worked on. If you make use of the Administration Services package, all of the server management tasks included there will be executed at a time of your choosing.
An Excellent Technical Support Service
Should you need any help working with the Web Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, don’t hesitate to touch base with the technical support team at any moment through the ticketing system. Also, if you require help administering your dedicated web hosting server, you can order the Administration Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting services, data backup hard disk drive space, etc.
An Easy–to–Navigate Help Area
We have provided the Web Control Panel with an in–depth knowledgebase, which includes in–depth explanations of its features and functions. In addition, we have created exhaustive video tutorials that will further reveal to you how to perform a certain task or solve a commonly experienced problem. The how–to articles and the tutorial videos are easily accessible from every Web Control Panel section via the Help and Videos buttons in the upper right corner.