There're plenty of web hosting suppliers out there, however many of them are resellers that have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The type of support that you will have via this channel of communication will vary based on the service provider - some provide you with experienced telephone support, various others offer general and customer support only since some matters are more time-consuming and it's faster and easier to be resolved via a trouble ticket, particularly when the issue needs to be escalated. Nonetheless, it's good to know that you can reach your hosting provider as there're tons of small-scale matters which can be taken care of effortlessly and in a very timely manner through a call, not mentioning that you are able to get more information about the services even before you become a customer.
Phone Support in Web Hosting
Because we have live phone support 14 hours every day, you can contact us and consult with one of our customer support representatives to learn more about all of the Linux web hosting packages that we offer and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we have telephone numbers on 3 different continents so that you are able to call the one closer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you'll be able to call us about general and billing matters, or even about some technical matters. If the problem is strictly technical or it needs longer time to analyze, you should use our ticketing system, which will enable both you and our technical support crew to monitor the details provided by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we provide include live phone support for 14 hours every day. In case you are unsure which package is suitable for your websites, you would like to find out more about a plan's features or you need any other kind of info about our services, you are able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support agents will assist you. If you currently have an account, you will be able to get in touch with us about general and sales issues, although we're often able to assist with a lot of tech issues as well. For entirely technical troubles you will have to employ our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option if your issue needs extra time to be solved or it needs to be escalated to our sysadmins.