If you’ve got a site, a problem could always show up and it does not necessarily have to be associated with the web hosting service. For example, something could go wrong when you update a web-based application or some vital content could be modified or erased by chance. Whatever the essence of the problem might be, you will have to touch base with the customer care staff and ask them to recover a backup or to help you troubleshoot the problem that you’re having. How fast they’ll do that will predetermine how much time your websites will be inaccessible. For particular websites such as social networking sites or web stores, a continual outage duration can often mean losing customers and cash. That is why, it’s extremely important that you use the services of a company that provides not only a very good client support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting packages
feature a 1-hour response guarantee, which implies that no matter what query or obstacle you might have, we will always be there to lend a hand. In fact, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support team members will be at your service 24x7, even on national holidays and weekends, which implies that you will get prompt assistance anytime you need it. We realize just how expensive time can be, so by the time we answer your ticket or e-mail, we’ll have explored the issue and, in case we haven’t resolved it, we’ll give you more information on what you need to do on your end, when the case demands it. With our support service, you can be sure that there will be someone to lend you a helping hand momentarily, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket from your web hosting Control Panel or write an email connected with your semi-dedicated server
, you will have an answer within no more than 1 hour. You can contact us whenever you wish in regard to technical, billing or general matters and given that we’re available to you around the clock, you will always get support in a timely manner. Depending on the particular question or issue, we will provide you with more information, rectify the obstacle if it’s been caused by something within our reach or advise you on what steps to take in case you need to fine-tune a certain setting for an Internet app that we don’t have access to. You can just forget about waiting around for a whole day for each and every reply. The fact is, in the majority of cases we reply to emails and tickets within no more than 20-25 minutes.