A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It's an efficient way to receive some information about the website hosting services or have some issue resolved as you are talking to a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the lower chance of errors when you exchange data such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do another thing while the agent investigates the issue in question. What's more, you are able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the phone charges that you will need to pay when you're calling to another country.
Live Chat Support in Web Hosting
We supply a live chat support service for all of the Linux web hosting packages that we offer and we're able to assist you with almost everything in real time. In case you don't have an account with us yet, we can give you more details about the packages so as to help you to pick the most appropriate package. If you are an active client, we can assist you with any billing or general matter as well as with lots of common tech matters, for instance an e-mail address setup in a desktop e-mail client. When you can't phone us for some reason or you are in some country where we don't have a local telephone number, the live chat is the best choice to contact us. Of course, some situations need extra time to analyze and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we are able to save you time and assist you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is available every day, even on weekends and holidays. It is the most effective way to find out more details about our semi-dedicated hosting if you do not have an account yet or to get some problem resolved in case you're a client and our customer care representatives will assist you instantly regardless of the time of the day you join the chat. In case you are hesitating which package is better for your sites, in case you need advice whether you should order a particular upgrade and how to order it or in case you experience problems setting up an e-mail account on your PC, you can get in touch with us and we will give you the needed information as soon as possible. The live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can be sure that you will always find instant assistance with any kind of question or issue that comes up.