There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. It is the least complicated form of correspondence for many reasons. In the event that no representative is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy & paste large pieces of info without having to worry about printing errors, and in case a certain problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which goes to say that if you have to supply info or to follow instructions, you will need to use no less than two separate accounts and this number might grow if you desire to manage several domain names. Moreover, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for an answer.