There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. It is the least complicated form of correspondence for many reasons. In the event that no representative is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy & paste large pieces of info without having to worry about printing errors, and in case a certain problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which goes to say that if you have to supply info or to follow instructions, you will need to use no less than two separate accounts and this number might grow if you desire to manage several domain names. Moreover, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for an answer.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with many other hosting companies, the ticketing system that we’re using with our Linux web hosting packages is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember different log-on credentials, since you’ll be able to manage your tickets and the web hosting account itself from one single location. So, if you’ve got an inquiry or come across a challenge, you can contact our customer care team instantaneously. Our ticketing system comes with an intelligent search mechanism. This suggests that even in case you have posted multiple tickets through the years, you’ll be able to track down the one that you want without effort. Additionally, you can see knowledge base guidelines for tackling commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was created with the notion that you should be able to manage everything connected to your semi-dedicated account in one single place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or face a complication, you can contact our technical support staff members on the spur of the moment without the need to log into a different admin dashboard. You can look through your website files or check different account settings whilst posting a new ticket or reading the answer to an old one. In case you’ve got a large number of tickets and you wish to track down a particular one, you can use the intelligent search box, which is available in the Help section. We’ll make sure you obtain a response in no more than 1 hour irrespective of the nature of your inquiry or problem.