The accessibility to the customer and tech support that a web hosting company offers can tell you a lot about the services that they supply too. If you're allowed to use just e-mail messages or tickets, you have almost certainly come across some reseller and not the actual hosting provider. When this is the case, you may have to wait for a couple of days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for additional help. If the supplier can provide different options for communication with fast response time that are available at any moment, they are most likely the top provider, not only a reseller. Which means that you will get well-timed assistance and top quality support because they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's always better to contact your hosting company directly using your preferred method of communication.
24/7 Customer Support in Web Hosting
All our Linux web hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting solutions before you make an order or you're an existing client and you have any question or some difficulty, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any troubles which need extra time to analyze and handle. In contrast to a number of other web hosting providers, our trouble tickets come with a guaranteed maximum reply time of only 1 hour, thus whatever your trouble is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get well-timed help, particularly if your site is not running effectively for some reason. All of our semi-dedicated hosting feature 24/7 customer and technical support, so in case anything comes up, you are able to use several methods to contact us - telephone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common issues, so in case you do not have an account yet, for instance, you are able to get more information about our solutions, or we will assist you with uncomplicated technical problems. The other two methods are for strictly tech issues or everything which is more time-consuming since it is quicker to track the dialogue between you and our tech support team. The guaranteed maximum response time for them is just an hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day in order to get assistance like you may need to do with other service providers.
24/7 Customer Support in VPS
If you have a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or forvarious issues or questions associated with the pre-installed software the server comes with. If you haven't acquired your virtual private server plan yet, you can find out more information about our services by giving us a call or through our live chat service. For more technical problems, you are able to send an email message or open a support ticket via your billing Control Panel and you will receive support within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The typical answer time generally does not exceed half an hour. In case you need assistance with third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum response time guarantee, you will receive timely support when you obtain a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore when you open a ticket from your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the better option when the matter in question requires a longer period of time to be solved or when it has to be given to our admins, as it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to phone us or talk to a live representative via our chat service. If you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.